Complaints Policy


Elizabeth Fry Toronto strives to ensure all stakeholders have a good experience with our programs, staff and volunteers. If you have a complaint we want to hear from you so we can address your concerns.


Are you an existing client or service user?


Are you a member of the community?


You can also forward your complaint to and we will get back to you as long as you leave us your contact information.

Sometimes the company we keep can have serious, everlasting consequences that alter the course of our life. Charlie found out the hard way that her partner did not have the best of intentions after she was arrested for holding on to his gun. Luckily, Charlie was strong enough to turn her situation around.  Charlie took full advantage of programs available when she was at Grand Valley Institute, and that hard work paid off upon her arrival to the Phyllis Haslam Residence at Elizabeth Fry Toronto. 

Upon her release, Charlie had a job lined up in a field she was passionate about, and has been working hard to save money so she can support herself when she is granted her full parole. Most importantly, Charlie has reconnected with old friends. By surrounding herself with positive influences who are as invested in her success as she is, it reminds Charlie that life always moves forward.