Complaints Policy


Elizabeth Fry Toronto strives to ensure all stakeholders have a good experience with our programs, staff and volunteers. If you have a complaint we want to hear from you so we can address your concerns.


Are you an existing client or service user?


Are you a member of the community?


You can also forward your complaint to and we will get back to you as long as you leave us your contact information.

Susan is a public speaker, educating people about the criminal justice system and legal rights. She exudes confidence and speaks with passion. It is hard to imagine that just a year ago, Susan was struggling with low self-esteem and was extremely shy. After a long history of incarceration, Susan was determined to change her life for the better. Susan joined the Peer Leadership program and developed public speaking skills, connected with positive role models and built her confidence. Susan is now a community educator, has re-connected with her family and is mentoring new members of the Peer Leadership program.