Complaints Policy


Elizabeth Fry Toronto strives to ensure all stakeholders have a good experience with our programs, staff and volunteers. If you have a complaint we want to hear from you so we can address your concerns.


Are you an existing client or service user?


Are you a member of the community?


You can also forward your complaint to and we will get back to you as long as you leave us your contact information.

Laura is a street and law involved woman struggling with a history of substance abuse and frequent relapses. Laura participates in our Healing from Abuse program and is connecting much of her substance abuse issues with trauma she experienced as a child. By understanding how her history of trauma impacts her life today and how it can trigger her substance abuse, Laura is healing from her experiences and achieving sobriety.  Laura is staying sober, exploring employment opportunities and developing healthy and enriching relationships.