Customer Service Accessibility Statement

Our commitment

In fulfilling our mission, strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other service users.

Elizabeth Fry Toronto is committed to excellence in serving all service users including people with disabilities.

Feedback process

Elizabeth Fry Toronto makes it a priority to meet and surpass customer expectations while serving service users with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way Elizabeth Fry Toronto provides goods and services to people with disabilities can be made by email, writing, telephone or in person and complaints can be made through our Complaints Process. Each complaint will be reviewed and will receive a timely response.

All feedback can be provided at All documents regarding the Customer Services Accessibilities Standard and related Policies can be requested at

Sometimes the company we keep can have serious, everlasting consequences that alter the course of our life. Charlie found out the hard way that her partner did not have the best of intentions after she was arrested for holding on to his gun. Luckily, Charlie was strong enough to turn her situation around.  Charlie took full advantage of programs available when she was at Grand Valley Institute, and that hard work paid off upon her arrival to the Phyllis Haslam Residence at Elizabeth Fry Toronto. 

Upon her release, Charlie had a job lined up in a field she was passionate about, and has been working hard to save money so she can support herself when she is granted her full parole. Most importantly, Charlie has reconnected with old friends. By surrounding herself with positive influences who are as invested in her success as she is, it reminds Charlie that life always moves forward.