Customer Service Accessibility Statement

Our commitment

In fulfilling our mission, strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other service users.

Elizabeth Fry Toronto is committed to excellence in serving all service users including people with disabilities.

Feedback process

Elizabeth Fry Toronto makes it a priority to meet and surpass customer expectations while serving service users with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way Elizabeth Fry Toronto provides goods and services to people with disabilities can be made by email, writing, telephone or in person and complaints can be made through our Complaints Process. Each complaint will be reviewed and will receive a timely response.

All feedback can be provided at All documents regarding the Customer Services Accessibilities Standard and related Policies can be requested at

Laura is a street and law involved woman struggling with a history of substance abuse and frequent relapses. Laura participates in our Healing from Abuse program and is connecting much of her substance abuse issues with trauma she experienced as a child. By understanding how her history of trauma impacts her life today and how it can trigger her substance abuse, Laura is healing from her experiences and achieving sobriety.  Laura is staying sober, exploring employment opportunities and developing healthy and enriching relationships.