Customer Service Accessibility Statement

Our commitment

In fulfilling our mission, strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other service users.

Elizabeth Fry Toronto is committed to excellence in serving all service users including people with disabilities.

Feedback process

Elizabeth Fry Toronto makes it a priority to meet and surpass customer expectations while serving service users with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way Elizabeth Fry Toronto provides goods and services to people with disabilities can be made by email, writing, telephone or in person and complaints can be made through our Complaints Process. Each complaint will be reviewed and will receive a timely response.

All feedback can be provided at All documents regarding the Customer Services Accessibilities Standard and related Policies can be requested at

Susan is a public speaker, educating people about the criminal justice system and legal rights. She exudes confidence and speaks with passion. It is hard to imagine that just a year ago, Susan was struggling with low self-esteem and was extremely shy. After a long history of incarceration, Susan was determined to change her life for the better. Susan joined the Peer Leadership program and developed public speaking skills, connected with positive role models and built her confidence. Susan is now a community educator, has re-connected with her family and is mentoring new members of the Peer Leadership program.