Title:               Office Administrator
Reports to:     Volunteer Coordinator
Status:            Volunteer Position (minimum of 3 hours twice a week)


Volunteering Objective:

To provide excellent customer service to clients, visitors and staff using a professional, courteous and non-judgmental attitude while adhering to confidentiality at all times. Available to volunteer 3 hours, at least twice a week, 12:30 p.m. – 3:30p.m.

· Maintain a positive, professional and enthusiastic attitude towards individuals accessing services through Elizabeth Fry Toronto.
· Complete administrative duties, including reception coverage, filing/faxing/scanning, and other administrative tasks, as needed.

· Complete office administrative tasks as requested by supervisor, including inventory, organizational tasks, etc.
· Provide excellent customer service to agency clients and departmental staff.
· Communicate any issues/concerns to on-site manager or agency staff.

· Able to commit to at least 6 hours per week.
· Read and understand training manual prior to commencing volunteer duties.
· This position is available Monday through Friday for 3 hours at mid-day.
· Police background check is required for this position; the fee of the criminal background check will be covered by Elizabeth Fry Toronto.

Additional Skills/Interests:
· Must have some knowledge of the Criminal Justice System and issues impacting individuals primarily women in conflict with the law
· Able to work independently with little or no supervision
· Excellent oral, written, and verbal communication skills
· Able to use Microsoft Word, Excel and Internet
· Able to adhere to program policy and procedures while maintain confidentiality at all times

Advantages of Office Administration Volunteer:
·  Relevant educational experience gained in the court system
·  Reception training provided
·  Opportunity to give back to the community while making a real difference in the life of women in conflict with   the law
·   Letter of reference provided upon completion of program and hours

Volunteer Position Reports to:
Yudit Timbo
Resource Development Coordinator
Elizabeth Fry Toronto
215 Wellesley St. East, Toronto, ON, M4X 1G1
416-924-3708 ext 234
416-924-3367 (Fax)

***Please note that all volunteers interested in this position must fill out an online application obtained through our website. *****


Susan is a public speaker, educating people about the criminal justice system and legal rights. She exudes confidence and speaks with passion. It is hard to imagine that just a year ago, Susan was struggling with low self-esteem and was extremely shy. After a long history of incarceration, Susan was determined to change her life for the better. Susan joined the Peer Leadership program and developed public speaking skills, connected with positive role models and built her confidence. Susan is now a community educator, has re-connected with her family and is mentoring new members of the Peer Leadership program.